Why You Should Shop With Us

QUICK RESPONSE
We don’t lean on our shovels
Your order will be packed and shipped promptly. Stock and staff levels are kept high to allow us to dispatch your order on the same day as payment is received.


WHEN WILL MY ORDER ARRIVE?
According to the Australia Post Delivery Timetable, parcels which leave Maleny in SE QLD, will take:

State	Region	Days
QLD	Brisbane, Gold Coast, Sunshine Coast	1
	Toowoomba, Central Qld, Mackay region, Townsville	2
	Mt Isa region, Cairns region	3
NSW	Sydney, Casino, Tamworth	2
	Country areas, ACT	3
VIC	Melbourne	3
ALL OTHER	Capital cities and regional areas	4 - 6

Most orders will be packed and then shipped via Australia Post, within 2 business days of payment being received. We will send you an email indicating the day your order was dispatched from our office in the Sunshine Coast Hinterland, Queensland. This dispatch email will include a copy of the sales invoice and any special notes relating to your order.
If an unusual situation occurs and we will be holding your order for 3 business days or longer we will email you an explanation. Some delays may result during seasonal peak periods in July, August, September and March. Or, unforeseen supply problems may occasionally result in stock being unavailable. We may hold an order for a few days in anticipation of imminent stock arrival but where this will extend beyond 3 business days we will, (unless you have agreed to wait longer) send the stock we have in hand and the remaining items will be sent to the same address at a later date. No extra charges apply for this additional delivery. In our experience the major reasons for delays beyond 3 days are: choosing the payment options of Online Banking or Cheque/Money Order by post or entering an inaccurate credit card number or address.

100% MONEY BACK GUARANTEE
If you are not happy, neither are we
We will give a refund or exchange for any purchase that you are not happy with.

Returns and Exchanges
Australian consumer protection laws apply to any purchase made with us and we abide by the Australian Direct Marketing Association Code of Practice.
Specifically we will gladly refund or exchange for any purchase you are not happy with. However, approval is required prior to your sending an item back to us. Please contact us on our toll free number 1800 681014 or email inquiries@greenharvest.com.au to discuss product dissatisfaction. We do appreciate and cultivate feedback about our service and products. Postage and Handling charges are not refundable unless as a result of our error.
Guarantee
All products guaranteed to the value of the purchase price only.
Seed and Plants:
We guarantee our seeds and plants to the value of the purchase price for one year from your purchase. We are happy to replace the seeds or refund the purchase price, whichever you prefer. Other than our guarantee to the extent of the purchase price Green Harvest gives no other warranty expressed or implied. Plants may not be available for replacement in which case we will refund your purchase price.
Tools:
If you are not completely satisfied with the product contact us to discuss your options.
Pest Control:
If you are not completely satisfied with the product contact us to discuss your options.
Books:
We offer you a two-week trial on any book. If you are not completely satisfied with your choice simply contact us to discuss your options.


FREE GIFT
Our instant rewards program
Each time you order over $100.00 you can select from our ever-changing range of useful garden-related gifts. This offer is for 1 gift only per order. The value of this item is more often than not greater than the maximum postage and handling charge ($9.95). Think of it as an offset to your postage and handling charge and a thank you for shopping with us. More details

POSTAGE
No penalty for ordering more
Whether your order is 20kg or a small parcel being sent from our East coast office to the remotest Australian address you will not pay more than $9.95.

We are an Australian business, located 2 hours north of Brisbane, and will post to Australian addresses only. Express Post satchel options are available via phone orders only (weight and liquid limits apply) and additional fees will apply. See also the Quick Response section regarding our quick, efficient order processing and communication.


PAYMENT OPTIONS
Safe, secure and easy
Your choice, you can pay via credit or debit card, cheque, PayPal, money order or direct bank transfer via phone, mail or internet.

Payment methods available when shopping via phone or internet, no credit card required:

• Direct bank deposit (BSB)
• Cheque/money order
• PayPal (Internet only)
• Visa / Mastercard Credit and Debit Cards

If you do not wish to pay for your order on our secure site, we offer you the option of placing the order online and then phoning or mailing your credit card details. Instructions are provided in the Payment Details section of the Checkout.

We understand your concern for privacy and security and proudly display our GeoTrust ssl certificate for you to verify this claim. In addition we assure you that unencrypted credit card information is NOT stored on our internet servers. To maximise security your credit card details are not stored for future use, instead you will be required to enter or supply these numbers with every purchase you make. As a final policy we promise you that if on your order the total amount of money due is greater than your submitted order, you will be contacted to discuss this prior to charging your card.


PRIVACY POLICY
Green Harvest, its owners and employees, respect your privacy. We have never and will never, transfer your personal or sales details to any others. If at anytime you would like to be removed from our postal and/or email list please contact us and we will respect your wishes.