About Your Order
Always check your Online Order confirmation details carefully.
Changing an Existing Order
If you have forgotten to add an item or there is an incorrect item, something you didn't mean to order on the Online
Order confirmation please immediately contact us by calling toll free 1800 681014 and give as your reference the
Online Order number. Our office is open Monday to Thursday, 9 am to 4 pm, QLD EST. At other times please leave a message
on the answering machine. It is essential that you contact us immediately rather than placing a new order which may
result in duplication of your goods and charges.
Australian Delivery and Address Requirements
We require your correct postal address, please check the address details you have provided on your Online Order
Confirmation email. If a mistake has been made entering your details or you have changed your mind about where
you want the parcel delivered to, please immediately contact us on our toll free phone 1800 681014. All parcels are
sent assuming you are giving authority to leave at your selected address, unless you designated otherwise. If your
order has been dispatched to an incorrect address and is returned to us, you will be contacted to discuss redelivery,
please note a new shipping fee will apply.
Green Harvest orders are sent by Australia Post eParcel delivery service. You may track your delivery from the link
provided on your order dispatch email. If no freight company or tracking number was provided it is likely your order
was sent as a letter, for which Australia Post has no tracking service. Please be patient, your order is on the way.
If you want to determine where your parcel has last been scanned and receive an estimated delivery date:
1. Check tracking number on the freight carrier's website
2. Personally visit the Post Office with your tracking number
3. If this visit fails to locate your parcel, please contact Green Harvest on 1800 681014, with your order number.
Packing, Shipping and Notification Process
Most orders will be promptly packed and dispatched within 2 business days of payment being received. We will send an
email to you indicating the day your order was dispatched from our office in the Sunshine Coast Hinterland, Queensland.
This dispatch email will include further information in regards to your delivery and any parcel tracking services.
Delays and Backorders
At Green Harvest our goal is to dispatch your order within 2 business days. Most will be sent the same day as
payment is received. In all cases you should receive an email within 3 business days: either a dispatch notice or
if we are holding your order, an explanation. Some delays may result during seasonal peak periods in July, August
and September. The major reasons for delays beyond this are: choosing the payment options of Direct Deposit or
Cheque/Money Order or entering an inaccurate credit card number.
Unforeseen supply problems may occasionally result in stock being unavailable. We may hold an order for a few days
in anticipation of imminent stock arrival but where this will extend beyond 3 business days we will send the stock
we have in hand and the remaining items will be sent to the same address at a later date. No extra charges apply
for this additional delivery.
Substitutions and Refunds
Please note that there may be changes from your order originally placed from our online shop. In most cases you will
be contacted regarding a change to your order. In all cases if on your order the total amount of money due is greater
than your submitted order, you will be contacted. If we cannot supply an item you have paid for our preferred policy
is to refund or for seeds to substitute a similar variety.
Returns and Exchanges
Australian consumer protection laws apply to any purchase made with us and we abide by the Australian Direct
Marketing Association Code of Practice.
.
If you wish to exchange or return an item, please contact us by calling toll free 1800 681014 and give as your
reference the Tax invoice number. Any goods returned must arrive back to us in a saleable condition, please ensure
the goods have adequate protection for the trip back to us by post. Please note postage and packaging charges are
at your cost unless as a result of our error.
Damaged Stock
We do our best to package orders adequately to ensure they arrive safely if however, you have received an item damaged
in transit, please contact us by calling toll free 1800 681014 and give as your reference the Tax invoice number.
Feedback and Complaints Handling Procedure
Green Harvest welcomes your input and attends to all complaints promptly with the attitude that the only way we can
improve is to listen to our customers.
Problems Using this website?
JavaScript is required for the Secure Online Shop to function. If you have this turned off in your browser (Safari
or Firefox), you can browse the site but not shop. Please consider turning on JavaScript in Firefox under
Tools/Options/Content or in Safari under Edit/Preferences/Security.