Why You Should Shop With Us

QUICK RESPONSE
We don't lean on our shovels
We work hard to fulfil your order Monday - Thursday, delivery by Australia Post. You will receive a dispatch email so you can track your order.


WHEN WILL MY ORDER ARRIVE?
According to the Australia Post Delivery Timetable, parcels which leave Maleny in SE QLD, will take:

State	Region	Days
QLD	Brisbane, Gold Coast, Sunshine Coast	1
	Toowoomba, Central Qld, Mackay region, Townsville	2
	Mt Isa region, Cairns region	3
NSW	Sydney, Casino, Tamworth	2
	Country areas, ACT	3
VIC	Melbourne	3
ALL OTHER	Capital cities and regional areas	4 - 6

Most orders will be packed and then shipped via Australia Post, within 2 business days of payment being received. We will send you an email indicating the day your order was dispatched from our office in the Sunshine Coast Hinterland, Queensland. This dispatch email will include a copy of the sales invoice and any special notes relating to your order.
If an unusual situation occurs and we will be holding your order for 3 business days or longer we will email you an explanation. Some delays may result during seasonal peak periods in July, August, September and March. Or, unforeseen supply problems may occasionally result in stock being unavailable. We may hold an order for a few days in anticipation of imminent stock arrival but where this will extend beyond 3 business days we will, (unless you have agreed to wait longer) send the stock we have in hand and the remaining items will be sent to the same address at a later date. No extra charges apply for this additional delivery. In our experience the major reasons for delays beyond 3 days are: choosing the payment options of Online Banking or Cheque/Money Order by post or entering an inaccurate credit card expiry date or delivery address.

GREEN HARVEST GUARANTEE

Returns and Exchanges
Australian consumer protection laws apply to any purchase made with us and we abide by the Australian Direct Marketing Association Code of Practice.
We will refund or exchange for any purchase that is faulty or damaged or does not meet the description given. Please contact us prior to sending an item back to us. Please email orders@greenharvest.com.au to discuss product problems. An invoice number and picture of the product will speed up the resolution.
We do appreciate and cultivate feedback about our service and products. Postage and packaging charges are not refundable unless as a result of our error.
Guarantee
All products guaranteed to the value of the purchase price only.
Seed
We guarantee the germination of our seeds to the value of the purchase price for one year from your purchase with the proviso that the seeds have been sown following the cultural directions provided, at a suitable time of the year and in an appropriate climatic region. In addition, if the seeds are germinating with a recent suitable germination percentage by our testing then we may choose not to replace the seeds. Other than our guarantee to the extent of the purchase price Green Harvest gives no other warranty expressed or implied.
Plants
We guarantee our plants to the value of the purchase price for 14 days from our dispatch date with the proviso that the plants have been planted following the cultural directions provided, at a suitable time of the year and in an appropriate climatic region. If there is a problem, please send us a picture immediately. Plants may not be available for replacement in which case we may refund your purchase price. Other than our guarantee to the extent of the purchase price Green Harvest gives no other warranty expressed or implied.


POSTAGE
Flat Rate Postage Australia Wide
$7.50 for up to 100 seed packets: standard or home garden size, 5g, 25g and 100g
Bulk sizes for green manure, cover crops, sprouting and microgreens as well as seed collection kits and others attract the higher postage fee to reflect the increased weight.
Or including any other products: $12.95 for Queensland and $15.95 all other states
Special Orders negotiable.
Postage is for Australian addresses only: we will not ship overseas.
Express postage may be possible, but this is a phone service only, please call 1800 681014 to discuss. See also the Quick Response section regarding our quick, efficient order processing and communication.

PAYMENT OPTIONS
Safe, secure and easy
Your choice, you can pay via credit or debit card, PayPal or direct bank transfer via the internet.

Payment methods available when shopping via the internet, no credit card required:

• Direct bank deposit (BSB)
• PayPal (Internet only)
• Visa / Mastercard Credit and Debit Cards

We understand your concern for privacy and security and proudly display our GeoTrust ssl certificate for you to verify this claim. In addition we assure you that unencrypted credit card information is NOT stored on our internet servers. To maximise security your credit card details are not stored for future use, instead you will be required to enter or supply these numbers with every purchase you make. As a final policy we promise you that if on your order the total amount of money due is greater than your submitted order, you will be contacted to discuss this prior to charging your card.


PRIVACY POLICY
Green Harvest, its owners and employees, respect your privacy. We have never and will never, transfer your personal or sales details to any others. If at anytime you would like to be removed from our postal and/or email list please contact us and we will respect your wishes.