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Privacy   Security   Encryption   Your Choice   Anonymous Information   Personal Information   Online Ordering with Offline Payment   Cookies   Email Addresses   Credit Card   Firewall   Feedback and Complaints  

Privacy
Green Harvest, its owners and employees, respect your privacy. We have never and will never, transfer your personal or sales details to any others. If at any time you would like to be removed from our postal and/or email list please contact us and we will respect your wishes. Ordering Green Harvest products online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Security
These are some of the things Green Harvest does to keep its website as secure, and safe to use, as possible:
  • we constantly upgrade our software and procedures to implement the evolving e-commerce "best practices",
  • we do not embed third party files into our web pages (except for Facebook, Google, Instagram and our security encryption seal),
  • we do not store any customer information on our web servers, and
  • we keep our "checkout" procedure as simple as possible as this removes the risk of bugs arising from complex code.
The person responsible for maintaining the security and integrity of the Green Harvest website is a senior employee of Green Harvest with over thirty years of professional IT experience.

Encryption
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form. The encryption technologies we use are SSL and PGP.

Your Choice
If you do not wish to place your order on the internet, we offer you the option of phoning or mailing in your order.
Phone: 1800 681014 (Mon-Fri 9am to 5pm QLD EST)
Address: Green Harvest
 Box 92
 Maleny Qld 4552
 Australia

Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service. We will not share this information with anyone.

Use of Personal Information
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (i.e. Australia Post or a courier). We also retain your order details with the exception of your credit card information in a secure offline system that is NOT open to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date. Your credit card information is deleted from our computers as soon as the credit card payment has been processed.

Online Ordering with Offline Payment
If you do not wish to pay for your order on the internet, we offer you the option of phoning or mailing your payment. Please follow the instructions when placing your online order.

Cookies
The Green Harvest website does not use "cookies". A Cookie is a small piece of code that a web-server sends to your computer or phone so that it can save information about you. This can lead to two possible security issues:
  • the web-server being given fake cookies that spoof the identities of legitimate customers, and
  • leaving your computer open to receiving malicious cookies from other less secure sites.
By not using cookies we are increasing the security of the Green Harvest website and encouraging our customers to practice safer online shopping. With this in mind, we hope that you can forgive us for forcing you to forego the enhanced browsing experience (that cookies may create) in the secure parts of our website.

Email Addresses
We will record your email address if you place an order or request a Green Harvest Australian Organic Gardening Resource Guide. It will never be disclosed to any other persons or company.

We will use your email address to notify you of the dispatch of an order or any problems with an order. We will also send you free seasonal newsletters several times a year, full of great ideas to do in the garden. It will include sowing guides, pest control ideas and the availability of edible plants such as garlic, potatoes and strawberries (if you live in QLD, NSW, VIC or NT).

If you would prefer not to receive these newsletter emails with special offers, you just need to click on this link: unsubscribe to email Green Harvest seasonal newsletters

Credit Card
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not open to the internet. Your credit card information is deleted from our computers as soon as the credit card payment has been processed.

Firewall
Our order processing system is protected by the Green Harvest network firewall. firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.

Feedback and Complaints Handling Procedure
We welcome feedback and attend to all complaints promptly. Please email or write to us using the contact information presented on this page.

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DISCLAIMER:
No liability will be accepted by Green Harvest, its owners or employees as to the accuracy of any information. No responsibility will be taken for damage to property or persons due to information given about a product or technique. No responsibility will be taken for the loss of a crop or income due to information given about a product or technique.
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