Online Ordering with Offline Payment
Feedback and Complaints
Green Harvest, its owners and employees, respect your privacy. We have never and will never, transfer your
personal or sales details to any others. If at any time you would like to be removed from our postal and/or email
list please contact us and we will respect your wishes. Ordering Green Harvest products online is designed
to be as simple as possible, while allowing maximum security and privacy for all your details.
These are some of the things Green Harvest does to keep its website as secure, and safe to use, as possible:
- we constantly upgrade our software and procedures to implement the evolving e-commerce "best
- we do not embed third party files into our web pages (except for Facebook, Google, Instagram and our
security encryption seal),
- we do not store any customer information on our web servers, and
- we keep our "checkout" procedure as simple as possible as this removes the risk of bugs
arising from complex code.
The person responsible for maintaining the security and integrity of the Green Harvest website is a senior
employee of Green Harvest with over thirty years of professional IT experience.
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in
encrypted form. The encryption technologies we use are SSL and PGP.
If you do not wish to place your order on the internet, we offer you the option of phoning or mailing
in your order.
Phone: 1800 681014
(Mon-Fri 9am to 5pm QLD EST)
Address: Green Harvest
Maleny Qld 4552
Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited
the site, most popular pages etc). This information is collected into aggregate results in order to
evaluate our service and business practice in an effort to provide you with an optimum shopping
service. We will not share this information with anyone.
Use of Personal Information
We will use personal information as supplied by you to process and deliver your order. We will
disclose personal information such as your delivery address to a delivery service provider (i.e.
Australia Post or a courier). We also retain your order details with the exception of your credit
card information in a secure offline system that is NOT open to the internet. This is so we have
a record of your order should you wish to return or exchange an item at a later date. Your credit
card information is deleted from our computers as soon as the credit card payment has been processed.
Online Ordering with Offline Payment
If you do not wish to pay for your order on the internet, we offer you the option of phoning or
mailing your payment. Please follow the instructions when placing your online order.
The Green Harvest website does not use "cookies". A Cookie is a small piece of code that
a web-server sends to your computer or phone so that it can save information about you. This can
lead to two possible security issues:
- the web-server being given fake cookies that spoof the identities of legitimate customers, and
- leaving your computer open to receiving malicious cookies from other less secure sites.
By not using cookies we are increasing the security of the Green Harvest website and encouraging our
customers to practice safer online shopping. With this in mind, we hope that you can forgive us for
forcing you to forego the enhanced browsing experience (that cookies may create) in the secure parts
of our website.
We will record your email address if you place an order or request a Green Harvest Australian Organic
Gardening Resource Guide
. It will never be disclosed to any other persons or company.
We will use your email address to notify you of the dispatch of an order or any problems with an order.
We will also send you free seasonal newsletters several times a year, full of great ideas to do in the
garden. It will include sowing guides, pest control ideas and the availability of edible plants such as
garlic, potatoes and strawberries (if you live in QLD, NSW, VIC or NT).
If you would prefer not to receive these newsletter emails with special offers, you just need to click
on this link:
unsubscribe to email Green Harvest seasonal newsletters
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our
website encrypts and passes all order information to our back-office system. This system is not open to
the internet. Your credit card information is deleted from our computers as soon as the credit card payment
has been processed.
Our order processing system is protected by the Green Harvest network firewall. firewall is a hardware and
software security system designed to filter specified exchanges of information and restrict access to
authorised systems and users.
Feedback and Complaints Handling Procedure
We welcome feedback and attend to all complaints promptly. Please
or write to us using the contact information
presented on this page.